When your pet is referred
1. Initial appointment
Before meeting you and your pet, we will have been in touch with your vet to discuss your pet’s health and treatment history. We will contact you to arrange a convenient appointment and will send you a Welcome Pack giving more information about the referral service and the consulting vet you will meet.
The compact size of our veterinary hospitals means that we can give you a friendly and personal service and an appointment that is as relaxed as possible. When you arrive at Vets Now Referrals our consulting vet will spend between 30 – 45 minutes with you and your pet to gain a better understanding of your pet’s illness/injury and how your pet has responded to any treatment carried out by your own vet.
You may need to bring your pet’s medical records, laboratory test results and x-rays which your vet will give you and any medication your pet might be receiving. If your pet is covered by insurance you will need to contact your insurance company to inform them that your pet has been referred and bring your insurance policy details and a claim form with you.
3. Treatment options and costs
If we feel that we can assist in improving your pet’s health then we will discuss the various options available, the costs and the prognosis and ensure that you have a thorough understanding so that you can make an informed decision. There is no obligation to continue any further with treatment.
4. Treatment and admission
In some cases the proposed procedure may only take a few hours and you may choose to wait. In other cases you may prefer to go home, particularly if your pet is required to stay overnight.
If your pet is admitted into the practice, he/she will be settled into a ward and looked after by our nurses and nursing assistants whilst he/she awaits the procedure. We have several wards, including a separate cat ward and would house your pet where they feel most comfortable.
We have vets and nurses caring for your pet round-the-clock. You will be contacted by our team to give you an update on your pet’s progress. When your pet is ready to come home, we will call you to arrange a convenient time for you to collect your pet.
Once the procedure has taken place your pet will be returned to the kennels to recover and you will be contacted with an update on your pet’s progress and to arrange a convenient time for you to collect your pet. When you collect your pet, we will advise you of any after-care required and give you a going home pack. All your pet’s notes will be forwarded to your vet.